Aurora Preferred Suppliers

Aurora has tried to make buying your new electric heater as easy as possible by choosing and recommending trustworthy suppliers and calling these "Aurora Preferred Suppliers". A business must meet Aurora's professional standards to qualify as an Aurora Preferred Supplier.

Aurora Preferred Suppliers have high standards of customer relations, back-up and technical excellence. There are strict standards of service that must be adhered to, and these include adequately trained and accredited staff, after sales service, ability to give accurate, clear advice, and good warranty back-up.

• Sufficient information and advice to help you make an informed decision. In most cases this should include an inspection of your premises and a face to face presentation.
• Courtesy and professionalism in all their dealings with you.
• Your Aurora Preferred Supplier must ensure that all manufacturer warranties are in place.
• The installation and performance of your heating system should be of the standard and expectation that was promised at the time of consultation.
• The supplier will be responsible for after sales service and must act upon your behalf when resolving disputes with a subcontractor or manufacturer/service agent.

"If it's a job by an Aurora Preferred Supplier it's done right or it's fixed."